We operate on rolling monthly contracts with no long-term lock-in. To cancel, you provide 3 months' written notice, and payment is required during the notice period. This gives you flexibility whilst ensuring service continuity.

Your service continues uninterrupted during the notice period. We maintain full support, monitoring, and optimisation. Payment continues at your current subscription rate throughout the notice period.

Everything. Implementation, deployment, hosting systems, AI model usage, monitoring, maintenance, security updates, performance optimisation, support, and all running costs.

Yes. You can upgrade immediately. Downgrades take effect at your next billing cycle. We make it easy to scale services as your business needs evolve.

Most single services deploy within 1 week. Complex multi-service implementations typically complete within 2 weeks. We provide detailed deployment timelines during your initial consultation.

Standard plans use our standard AI model, providing excellent performance for most use cases. Pro plans use our advanced AI model, delivering superior reasoning, nuance, and contextual understanding for complex interactions. We continuously upgrade to the latest model versions.

We implement enterprise-grade security including encryption at rest and in transit, regular security audits, access controls, and compliance with GDPR and industry-specific regulations. All data is processed in secure, isolated environments.

Standard plans include email support with fast response times. Pro plans include priority support with expedited response times. All plans include monitoring and proactive issue resolution.